Shipping policy
Thank you for shopping with Happy Feathers. We proudly ship from British Columbia and deliver to customers across Canada. Our goal is to get your backyard birding products to you quickly and safely.
Shipping Within Canada
At Happy Feathers, we ship all orders to addresses across Canada. We do not ship internationally at this time.
All prices on our website are in Canadian Dollars (CAD).
Free Shipping
Happy Feathers offers free standard shipping on orders over $100 CAD (before tax and discounts are applied).
Orders below this amount will have shipping charges calculated at checkout based on package size and destination.
Some larger and heavier items may incur an additional shipping fee due to their size or weight. We will reach out to you directly if an additional fee is required for such orders.
Order Processing
All orders will be processed within 1-3 business days after payment has been received.
Orders placed during holidays, sales, or peak periods may take longer than the estimated processing time. Happy Feathers will reach out to you if there is a delay with your order using the contact information provided at checkout.
Shipping and Delivery
Once your order has shipped, you will receive a shipping confirmation email with your tracking number (if applicable) so you can follow its progress. Delivery times will vary depending on your location, carrier, weather conditions and other factors outside of our control. While we work to ensure orders are shipped promptly, estimated delivery dates cannot be guaranteed.
We partner with reputable Canadian shipping carriers based on the destination and order specifications to ensure a timely and secure delivery.
Shipping Address
Please ensure the shipping address you have provided is correct and complete at the time of purchase.
Happy Feathers is not responsible for any delays or additional charges associated with incorrect or incomplete addresses.
If you notice a mistake after you’ve submitted your order, please email us as soon as possible at info@happyfeathers.ca. We’ll do our best to catch and correct it before shipping, but we can’t guarantee it will be possible once an order has been processed.
Lost, Damaged, or Delayed Packages
If your package is delayed, missing, or appears to have been damaged during transit, please contact us immediately at info@happyfeathers.ca.
We will investigate the issue with the shipping carrier to resolve it as quickly as possible. If your order arrives damaged, please include your order number along with photos of the damaged products and packaging when contacting us.
Track Your Order
You will receive a tracking number in your shipping confirmation email once your order has been shipped, allowing you to track the status of your shipment online.
If you need help locating your tracking information or have questions about your order's delivery status, please reach out to us and we'll be happy to assist.
Questions?
If you have any questions about our shipping policy, please don’t hesitate to reach out to us at:
Email: info@happyfeathers.ca
We’re happy to help you get your order in time to enjoy your backyard birding experience.